Shipping policy
Shipping Information
At Zyrus, we strive to provide you with a smooth and efficient shipping experience. Below is our shipping policy to help you understand how we handle your orders and shipments.
1. Shipping Rates and Methods
1.1. Within the EU: All orders within the European Union are shipped for free.
1.2. Outside the EU: A flat shipping fee of €15 applies to all orders shipped outside the European Union.
1.3. Shipping Methods: Available shipping methods will be displayed during the checkout process. Options may include standard shipping, expedited shipping, and express shipping, depending on your location.
2. Order Processing Time
2.1. Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. Processing time may vary during peak seasons or promotional periods.
2.2. Order Confirmation: You will receive an order confirmation email once your order is placed. A separate shipping confirmation email with tracking information will be sent once your order has been dispatched.
3. Delivery Times
3.1. Estimated Delivery: Delivery times vary based on the shipping method selected and your location. Typical delivery times are:
- Within the Netherlands: 2-3 business days
- Within the EU: 3-10 business days
- Outside the EU: 7-21 business days
3.2. Delays: While we strive to meet the estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays.
4. International Shipping
4.1. Availability: We offer international shipping to select countries. During checkout, you can enter your shipping address to see if we deliver to your location.
4.2. Customs Duties and Taxes:
International Shipping:
For shipments outside the European Union (EU), additional costs such as customs clearance fees, local VAT, or other taxes may apply. These costs are the responsibility of the customer and are not covered by us.
Important Information:
- Customs Clearance and Additional Taxes: Customers are responsible for paying any customs clearance fees, VAT, duties, and other taxes applicable in their country.
- Returned Packages: If a package is returned to us because the customer did not pay the necessary customs clearance fees, VAT, or duties, no refund will be issued for the purchase. This includes both the cost of the goods and the original shipping fees.
- Contact and Payment: Please be aware of the customs regulations and taxes in your country before placing an order. If you have questions about additional costs, contact your local customs office.
By placing an order, you agree to these terms and accept responsibility for all additional costs and risks associated with shipments outside the EU.
5. Order Tracking
5.1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
6. Address Accuracy
6.1. Address Verification: Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
6.2. Address Changes: If you need to update your shipping address, please contact us as soon as possible. We will make every effort to accommodate changes before your order is dispatched.
7. Shipping Issues
7.1. Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us through our Contact Form for assistance. We will work with the carrier to resolve the issue and ensure you receive your order.
7.2. Delivery Issues: If you experience any issues with delivery, such as missing items or incorrect orders, please notify us promptly through our Contact Form. We will investigate the issue and provide a resolution.
8. Customer Service
For any questions or concerns regarding shipping, please reach out to our customer service team via our Contact Form. We are here to help and ensure your shopping experience with Zyrus is exceptional.
Thank you for choosing Zyrus. We look forward to delivering your order!
~ Team Zyrus